What is the cost of a standard replacement garage door?
What’s the additional cost for remote control operation?
How long does the installation process take?
Is it necessary for us to be present during the garage door installation?
Are your installers employed directly by your company?
What is the duration of the warranty?
Do you handle the removal of the old garage door?
After placing my order, how long will delivery take?
Can I purchase new remote controls?
Do you offer after-sales support?
What is the cost of a standard replacement garage door?
It’s difficult to put a fixed price on a “standard” garage door. The vast selection of materials, door types, styles, and colours, along with the many additional features available, make each garage door unique. Additionally, the varying sizes of garage openings mean that providing an exact price is challenging.
What’s the additional cost for automatic garage doors and remote control operation?
The cost varies significantly depending on the type of garage door and the operator you choose. Electric operation is becoming more common than manual, not just for convenience but also for enhanced security, as modern electric operators provide excellent security features and smart functionality. These operators are highly reliable and always include a manual override in case of a power outage, so there’s no need to worry about being locked out.
How long does the installation process take?
We make every effort to complete installations within a single day to ensure your security, even if your property has multiple garage doors. However, certain products require more time to install. These include larger, more complex doors such as round-the-corner models, intricate timber-hinged door sets, and specialised options such as sectional doors. Additionally, some advanced installations naturally take longer to complete.
Is it necessary for us to be present during the garage door installation?
Your presence isn’t required for the entire installation process, but we do prefer you to be there upon completion. This allows us to provide a thorough demonstration of the door and/or operator, as well as hand over any remote controls or keys.
Are your installers employed directly by your company?
Yes, our installers are employed by us and trained by us.
What is the duration of the warranty?
The length of the warranty varies by manufacturer, but typically, hardware is covered for a minimum of 5 years, while electronic components are covered for 2 to 5 years. Some European manufacturers even offer up to 10 years on their garage doors. However, be cautious of vague warranty promises from low-priced doors; we’ve encountered many customers who struggled to get support from their original suppliers. Remember, your warranty lies with the retailer, not the manufacturer, so if the retailer goes out of business, your coverage may be at risk.
We provide a straightforward 12-month guarantee on all our installations, covering both garage doors and electric operators. While many manufacturers offer warranties on their products, these often include a time limit on covering labour costs for replacing parts. For instance, a part might be covered for 5 years, but after 2 years, only the part is replaced under warranty, and you may have to pay for the labour. Each product’s warranty terms differ, so if you’re uncertain, please ask for clarification.
We take pride in supplying and installing only the highest quality products available in the UK, which results in minimal warranty calls. However, we understand that things can occasionally go wrong. If we do encounter an issue with a product, we promptly remove it from sale until we are confident that the manufacturer has resolved the problem.
Do you handle the removal of the old garage door?
Yes, if we’re installing your new garage door, we’ll take care of removing all debris, including the old door and frame.
After placing my order, how long will delivery take?
The delivery time for your garage door depends on the type and specifications of the order. If you’ve selected a standard door in a stock size with installation, the wait time is typically around 2-3 weeks.
Most garage doors we offer are custom-made, which usually results in a delivery time of about 4-5 weeks. However, highly bespoke doors could take longer.
If you’re purchasing a door from our stock for delivery only, it could be as quick as 48 hours. Keep in mind, delivery times can fluctuate throughout the year, particularly in the autumn when demand increases.
To ensure timely delivery, we recommend placing your order well in advance and informing us of your required date, so we can plan accordingly and avoid disappointment.
Can I purchase new remote controls?
Yes, you can purchase new remotes. The type of remote you can buy and its cost will depend on the specific electric operator you have. Each brand offers a range of prices, and newer models may be available to replace older ones.
All remote control handsets will need to be paired with your operator or existing remotes to ensure they function correctly and don’t inadvertently operate another garage door. This pairing process is straightforward but essential when you purchase a new remote handset.
Do you offer after-sales support?
Yes we do. We don’t just fit and forget. We will service and maintain all our garage doors and have a comprehensive repair service available for most types of garage doors. We stock many spares for garage doors and can organise new parts and servicing too.